● Product Operations Manager · Open to new roles
I help product teams move faster, stay compliant and decide with confidence.
10 years across AI SaaS, e-commerce and B2B. Today I run product and business operations at Talkpal, a global, subscription-based AI language-learning startup with 12M+ users worldwide.
- years in product, projects and operations
- 10
- users worldwide on the platform I run operations for
- 12M+
- engineering productivity from AI tooling
- +35%
- learning languages and 53+ interface localizations
- 130+
Global experience
I work remotely with international teams on a product used around the world.
At Talkpal I run operations for a global AI language-learning platform: 12M+ users, 130+ learning languages and 53+ interface localizations, across Web, iOS, Android and a Business app.
That means working with international teams, EU and US regulations and global payment systems, not just one local market.
- International teamsRemote, cross-functional work with Product, Engineering, Marketing, Data and Customer Success.
- EU and US complianceLeading the company-wide GDPR program, plus CCPA, app store and payment policy audits.
- Global revenue operationsSubscriptions, billing and refunds across Stripe and in-app purchases, with Finance.
- Localization at scaleWorkflows for content and localization across 53+ interface languages.
Challenges I solve
Common problems in growing product companies, how I approach them, and what it delivered.
-
Too much manual work
I map the workflow, remove the friction and automate the rest.
Across product, growth, support, payments, content and localization.
−30% manual workload at Talkpal
-
Engineering could ship faster
I pick AI tools that fit the workflow and roll them out properly.
Each tool is judged on ROI, time saved and scalability before it goes live.
+35% productivity from 4 AI tools
-
Unclear numbers
I build KPI reporting that leadership can trust and act on.
Activation, retention, churn, conversion, LTV/CAC, app performance and support SLAs.
7 core KPIs owned end to end
-
Compliance risk at scale
I build compliance into everyday processes, not just audits.
GDPR, CCPA, app store and payment policies, reviewed on a regular cycle.
GDPR program led company-wide
-
Low conversion
I find where users drop off and ship features that bring them back.
Product discovery, user research and data analysis, then fast iteration.
3.5% → 5.0% conversion at VELI.store
-
Operational errors
I redesign the process, then turn what works into a product.
Delivery and returns were rebuilt, then licensed to other merchants as a B2B product.
−30% delivery errors, +45% return efficiency
Why work with me
Global and remote-ready
Daily work with international teams on a product used worldwide, with EU and US compliance experience.
Product and operations in one person
I've worked as project manager, product owner and operations lead, so I understand both the product and the systems that keep it running.
AI-first in practice
I bring AI into real workflows: AI tools in engineering, MCP connectors for data analysis and Claude Code for planning.
Ownership and follow-through
I find gaps before they become problems, fix them and keep decisions grounded in clean, reliable data.
Experience
- 2026 — PresentOperations ManagerTalkpalGlobal AI startup, fully remote. Product and business operations for 12M+ users worldwide on Web, iOS, Android and a Business app.
- 2024 — 2026Product OwnerVELI.storeOwned VELIVERY, a delivery platform turned into a B2B product. Launched AI Preview. Hired 3 roles.
- 2021 — 2024Senior Software Project ManagerVELI.storeLed a 20+ person team. Shipped 100+ releases, 10+ integrations and 2 mobile apps.
- 2016 — 2021Key Account ManagerOrient LogicExceeded quarterly sales targets across public and private sector accounts.
- Education
- MBA · Free University of Tbilisi
- BA Sociology · Ilia State University
- Certifications
- Operations Management · UPenn
- Digital Product Management · UVA
- Achieving Product-Market Fit · U. of Maryland
- Agile Project Management · Google
- AI for Product Management · Pendo
- Product Roadmapping · Product School
- Languages
- Georgian · Native
- English · Professional
Recommendations
“Sopiko covers an unusually wide surface: operations and product. She's the person who keeps things running while also thinking clearly about the product itself.
She doesn't wait to be told what needs doing. She finds the gaps, fixes them, and follows through.”